Shipping policy

Last Updated: July 28, 2026

Thank you for shopping with MXP Shop. We are committed to getting your order to you as quickly and safely as possible.

Order Processing

  • Orders are processed Monday through Friday, excluding holidays.

  • Most orders are processed within 1–3 business days after payment is received.

  • During holidays, sales events, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping rates for U.S. orders are based on package weight and are displayed at checkout.

Free standard shipping is available on U.S. orders of $100 or more.

Orders under $100 are charged shipping according to the applicable shipping rate displayed at checkout.

Estimated Delivery Times

Orders are generally processed within 1–3 business days. After processing, estimated carrier transit time for U.S. orders is 3–7 business days.

Estimated total delivery time for U.S. orders: 4–10 business days.

Expedited Shipping: Delivery times vary based on the expedited service selected at checkout.

International Shipping: Delivery times vary by destination and customs processing.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or circumstances outside our control.

Order Tracking

Once your package ships, you will receive a tracking number via email. Tracking updates are provided directly by the shipping carrier.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is entered, please contact us immediately. If your order has not yet shipped, we will do our best to update the address. Once an order has shipped, we cannot guarantee address changes.

Additional shipping charges may apply if a package must be reshipped.

Lost, Stolen, or Delayed Packages

After a package has been handed over to the shipping carrier, delivery is the carrier's responsibility.

If your package is delayed, marked as delivered but not received, or appears lost, please contact the shipping carrier first. If you still need assistance, contact us and we'll gladly help you investigate the issue.

MXP Shop is not responsible for delays caused by shipping carriers, severe weather, customs, or other circumstances outside our control.

Damaged Items

If your order arrives damaged:

  • Contact us within 5 days of delivery.

  • Include your order number and clear photos of the damaged product and packaging.

  • We will review your claim and work toward an appropriate resolution, which may include a replacement or refund.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

These fees are not included in your purchase price or shipping cost.

Multiple Shipments

Some orders may arrive in separate packages if items are shipped from different warehouses or suppliers. You will receive tracking information for each shipment.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: info.mxpshop@gmail.com
Phone: (404) 759-0530 or (317) 331-2236
Business Address: 120 E Market St., Suite 500, Indianapolis, IN 46204

Thank you for choosing MXP Shop. We appreciate your business and look forward to serving you.