Return & Refund Policy

Last Updated: July 28, 2026

At MXP Shop, we take pride in providing quality products and carefully preparing every order.

All Sales Are Final

Due to the nature of the products we sell, all sales are final. We do not accept returns, exchanges, or cancellations on purchased orders unless otherwise required by applicable law.

Please review your order carefully before completing your purchase.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Candles and wax melts

• Beauty and skincare products

• Lip gloss and cosmetics

• Personal care items

• Opened or used products

• Customized or personalized items

• Gift cards

• Clearance or final sale items

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos of the product and its original packaging

Once your claim has been reviewed, MXP Shop may, at its sole discretion, provide a replacement, store credit, or refund if the claim is approved.

Lost or Stolen Packages

MXP Shop is not responsible for packages that are lost, stolen, or delayed after they have been marked as shipped by the carrier. If your tracking indicates an issue, please contact the shipping carrier first. We are happy to assist with carrier claims when possible.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable unless the return or refund is the result of our error.

Order Changes & Cancellations

Cancellations
Orders may be cancelled within 15 minutes of purchase. After the 15-minute cancellation period, orders begin processing and cannot be cancelled.

If you need to make a change to your order, please contact us as soon as possible. We will do our best to accommodate changes before processing begins, but changes cannot be guaranteed.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: info.mxpshop@gmail.com
Phone: (404) 759-0530 or (317) 331-2236
Business Address: 120 E Market St., Suite 500, Indianapolis, IN 46204

Thank you for choosing MXP Shop. We appreciate your business and your understanding of our policies.